How do I amend / cancel a booking?
You can visit our customer dashboard by signing in Travelauto.com and can cancel the booking. Alternatively, you can send an email to email@example.com and the needful would be done.
What is Insurance excess?
Insurance excess is the amount you will be liable to pay in case of accidental damages. Generally this would be equal to the security deposit collected at the time of rental. This security deposit would be returned to the credit card after returning the car, which may take up to 7 working days.
If you require additional coverage, you can take the insurance excess from the car rental counter, by paying the certain fee.
What is Collision Damage Waiver (CDW)?
In case there is an accident or a collision, the CDW will cover the cost which you are liable for. However the damages caused to the windscreens, tyres etc are not covered. While opting the insurance, you can check with the car rental counter of “What included”.
What should I do if my car breaks down or met with an accident?
In such cases, you need to call the car rental company, who will provide you a replacement vehicle. In case of accident, you need to get the police report and submit the incident report in the car rental counter, for insurance claims.
Can I rent a car without a credit card?
No, you can't. Credit card is a mandatory requirement by car rental companies. The car rental company will block a security deposit from the credit card and would take a pre-auth while renting the car. The reason for this is, in case there is a traffic fine or any damages, that is noticed after the rental car is returned, the car rental company will intimate and charge the credit card for the same.
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